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MG Motor India launches ‘Service on Wheels’ doorstep repair program for its cars

MG Motor India has launched a doorstep repair and maintenance program for its customers called MG Service on Wheels. This initiative will provide MG owners with car repairs at their doorsteps while being a faster and more efficient way of providing service to the customers. The Chinese-owned British brand has launched the pilot version of the Service on Wheels program in Rajkot, Gujarat for now, but it will soon reach other parts of the country as well. The service suite will not only address breakdowns and emergencies, it will also cater to buyers for periodic maintenance.

This will cover most of the service operations that are otherwise only provided in a workshop. The program will be conducted and conducted by fully trained and certified technicians backed by MG’s uninterrupted customer support. This will strengthen the service network and expand its reach in the existing market.

‘MG Service on Wheels’ will operate as a mobile workshop equipped with all the necessary equipment, spare parts and other consumables and digital assets to support urgent and unexpected but urgent vehicle maintenance requirements. The program will be powered by a simple and intuitive appointment booking system. This will allow customers to connect with the company and schedule car maintenance as per their convenience.

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MG Motor had earlier launched various customer-oriented initiatives including ‘My MG Shield’ and ‘MG Care@Home’. While My MG Shield is a unique and industry-leading car safety and care program; The MG Care@Home initiative launched in 2021 is designed to provide customers with contactless repair and sanitation services at their doorsteps. As a mark of recognition for its unique and unparalleled services, MG Motor secured the No. 1 ranking in the JD Power India Customer Service Index (CSI) 2021 Study.

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